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As you would expect this includes fully cleaning the property following departure of the guest. We also check/reset heating systems and timers where appropriate, ensure all white goods and sanitary ware is functioning correctly, check guides left in the property are in order and ensure all windows and door locks are operating correctly. Supply of linen and a laundry service is also available.
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Spring cleaningTailored to your requirement on a time basis we will clean as much of the property, inside and out, as requested. Usually carried out prior to a new season start, however could be carried out any time through the year.CaretakingA service for Holiday home owners that have spells of low occupancy or for second home owners that use a Holiday home for their own use. A service to ensure security and care of properties. |
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Bookings & Lettings management- for owners who do not wish to deal directly with the customer we will manage as much or as little of the booking process and customer contacts, both prior to and during occupancy, as required. For owners who wish to use this service alongside changeover services we offer a very competitive package pricing structure. - see more detailGrading & classification evaluation consultancy- for Holiday Home owners who enter the Visit Scotland rating scheme, we offer a property inspection report. This report will itemise any area which may require attention to meet the desired rating level. The cost of this written report is dependant on size of property and scope of work requested - from £40.Customer Satisfaction Survey- a program of customer contact after a stay at your property either by phone or by email. This will allow you customer feedback, and a property customer satisfaction score, which covers all aspects of the stay from initial contact, booking process to property feedback in a standardised format. An index score total, with a breakdown of individual question scores will be sent to you monthly together with comparison score for other similarly rated Visit Scotland properties (subject to participation on this rating scheme). The program will also allow the opportunity for agreed re-contact with the customer for future bookings, incentivised referrals and testimonials. Could help to identify areas of opportunity and improvement that could increase your income on the property. [scoring on other properties in your area will not detail specific property names or towns and will only go as far as detailing area e.g 4 other 3 star rated properties in the Black Isle - all information on your and other owners properties will be treated in confidence]Call out- a call out service during occupancy also available from as little as £10. This service will ensure that any concerns or questions your guest may have about their stay or difficulties in relation to any aspect of the property are managed promptly and efficiently.
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